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woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
CPSC recallwoom Bike USA , of AustinOtherNovember 14, 2024#25043
What to do now
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset.
Recall summary
Details below are from the official U.S. CPSC recall notice.
Hazard
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
What to do
- Follow the official guidance
Read the official U.S. CPSC notice. Stop using the product unless the notice says otherwise.
- Contact the manufacturer
Use the contact details in the official notice.
- Register your product
Register with the manufacturer so you hear about future recalls directly.
Product details
| Recall number | 25043 |
|---|---|
| Brand | woom Bike USA , of Austin |
| Product | woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6 |
| Units affected | About 2,500 |
| Where sold | Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900. |
| Recall date | November 14, 2024 |
| Category | Other |
| Source | U.S. CPSC |
Models
- woom bicycles OFF 5, OFF AIR 5, OFF 6, OFF AIR 6, and ORIGINAL 6
Description
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Injuries
The firm has received five reports of the crank breaking, including one report of an injury to a child.
Manufacturer contact
woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.
KidRecall is not an official or complete source of recall information. Always verify with the U.S. CPSC (cpsc.gov) or NHTSA (nhtsa.gov), and register your products with the manufacturer. High/Medium labels are KidRecall's own, based on the hazard wording.
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Source: U.S. CPSC, recall #25043. Recall date: November 14, 2024. Last checked by KidRecall: Oct 16, 2026, 9:48 AM PDT.